Return Policy & Mattress Warranty Info

Return Policy

At Sleep Sovereign, we value your satisfaction and aim to provide the best service possible. Please review our return policy below:

No Refunds or Unauthorized Returns
We do not offer refunds or accept unauthorized returns. Please contact our customer service team for assistance with any issues or concerns regarding your purchase.

Mattress Warranty Requirements
To ensure the longevity and quality of your mattress, please adhere to the following warranty guidelines:

• Waterproof Cover: A waterproof cover is required to protect your mattress from moisture, which can significantly reduce its lifespan.
• Stain-Free Condition: Any stains on the mattress will void the warranty.

Manufacturer Warranties for New Mattresses
All new mattresses come with manufacturer warranties, which we can help facilitate. To ensure your warranty remains valid, please follow these requirements:

• Proof of Purchase: Retain your receipt or proof of purchase.
• Stain-Free Condition: Ensure the mattress remains free of stains.
• Appropriate Support: Use the correct type of support for your mattress:
• Organic Mattresses: Require slat beds.
• Memory Foam Mattresses: Require a solid surface underneath.
• Law Tag: Keep the law tag intact, typically located at the head of the bed.

Healthy Body Head to Toe Bedding Warranty
Our bedding products are warrantied against manufacturer defects for the following durations:

• Pillows: 2 years
• Pads and Comforters: 3 years

Mlily Warranty

• Unconditional Warranty: Mlily mattresses come with a 10-year unconditional, hassle-free warranty.

For any warranty claims or further assistance, please contact our customer service team. We are here to help ensure you have a positive experience with our products.